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I took an overnight trip to Shikoku recently and the unthinkable happened... I lost my cellphone in the airport. So how do you find lost or missing items in such a huge place like Narita Int'l Airport? Ask yourself these questions.
1. Did you lose your item(s) in one of the terminals?
If yes and you notice your item(s) is missing while you're still in the airport, head to the Narita Airport Information Center (the kiosk with the question mark) on the 3rd Fl in Terminal 2 (International Departure lobby) for help locating your lost item(s). OR If you realize you lost your item(s) after leaving the airport, contact the Narita Airport Service Center – Terminal 1: 0476-32-2105 (Weekdays 8:00 to 20:00) OR Terminal 2: 0476-34-5220 (Weekdays 8:00 to 20:00).
2. Did you lose your item(s) after the security checkpoint and before your departure flight?
If yes, please ask the airlines attendants at the check-in counter for assistance. OR Contact the following: Terminal 1 0476-33-2030 (Weekdays 8:30 to 17:00) OR Terminal 2 0476-34-2157 (Weekdays 8:30 to 17:00)
3. Did you lose your item(s) after immigration and passport control and before customs?
If yes, please ask the customs officers for assistance. OR Contact the following: Terminal 1 0476-33-2030 (Weekday 8:30 to 17:00) OR Terminal 2 0476-34-2157 (Weekdays 8:30 to 17:00)
3. Did you lose your item(s) on the plane?
If yes, go directly to one of the airline information counters at Narita Int'l Airport itself. That will get you a faster response than through email or calling. Remember to have your airplane ticket or details of your flight ready. OR Contact your airline's lost and found office.
All lost items will usually end up at the Narita Airport Police office, however it takes a week or so for them to receive any lost item(s). Contact the Narita Airport Police at 0476-32-0110 (Weekdays 8:30 to 17:15).
When in doubt, feel free to approach ANY information counter at the airport and the staff will go out of their way to help you in any way possible. OR If you have reached your hotel before you realize something is missing, don't hesitate to ask the hotel staff for their assistance as well.
That's why I love Japan. Someone is always willing to lend a hand if they can! <3
Also I did find my phone, the staff at the hostel I stayed at helped me out. We managed to communicate with each other with a mix of broken Japanese and English. Cheers!